After working in psychology for several years, in 2013 Wawrzyniak began pursuing her passion for design, and studied at the British Academy of Interior Design in London. Now she uses her skills as a psychologist to inspire design and to help her navigate the human relationship part of running a business. 

Her best advice for managing the expectations of clients is to use humour and provide them with clarity about the design process. ”You have to be very clear and transparent with the client about what the stages are,” she says. “I’m also very logical, so I need to have steps and I have to finish one, two, three, four, five, six,” she says. When a client wants to jump ahead, she reminds them in an assertive, but kind way, that “we cannot move further if I do not finish, I need time to finish this.”

Wawrzyniak uses Houzz Pro to help her manage client expectations. She brings them into virtual renderings of the rooms through Mood Boards, where they can see how the products, materials and colours work together. “My clients absolutely love it when I give them access to their rooms,” she says. “They can go through the products and leave you the notes. This is a very efficient tool in terms of communication with clients.” They can also accept or reject products item by item. “There are no misunderstandings because once they accept the product, that’s accepted.”